Trip Issues and Refunds

  • Date of accident
  • Where did the accident occur
  • How did the accident occur
  • Where you in the vehicle
  • Was anyone treated by an ambulance officer
  • Was anyone injured or hospitalised
  • Was a vehicle towed from the accident
  • Accident photos

My driver took a poor route

  • The rout was longer than necessary
  • My driver took a wrong turn or got lost
  • My driver did not follow my directions
  • We encountered traffic or road construction
  • SUBMT

My pickup or drop - off location was wrong.

  • Pickup Location
  • Drop off Location
  • Were there extra stops on this trip ?
  • If there were extra stops on this trip lease mention
  • Additional details about this trip

The route had heavy traffic

  • Trip time and route distance can be impacted by heavy traffic, road construction or other external factors, We are unable to adjust fares that are higher than usual due to any of these reasons. Quikways fares are calculated in part by a base fare + time and distance rates. A trip can be longer than expected due to events beyond your driver's control. This can contribute to a trip fare higher than your app's fare estimate or a previous fare for a similar route.
  • We do our best to help riders and drivers get where they're going as quickly and safely as possible. We appreciate your patience and understanding that fares may vary.

Was this helpful ?

  • I paid a toll or parking fee for my driver
  • When your driver's vehicle passes thought a toll, the driver is charged for the toll, and the toll amount is automatically added to your fare to reimburse the driver.
  • If you think you've been charged for a toll when you driver didn't take a toll road, or if you've been charged twice for a toll, please let us know below.
    Toll Location.......
    Any other details ...........

My driver made an unrequested stop

  • Quikways trip fares are calculated by time and distance. When you're on a trip. we understand that you wouldn't expect the driver to make unplanned or unrequested stops along the way.
  • If your driver made a stop during this trip that increased your fare or travel time. we will be hapy to review. Provide some into below.
    Location of stop ............
    Wait time ....................
    Additional details ................

My promo code didn't work

  • When you share your referral code with a friend who then takes a first trip. you receive a referral credit.
  • QUIKWAYS places a temporary authorization hold on your payment method for the upfront trip fare at the beginning of a trip. This authorization hold currently does not include the discount applied by using a promo. This is not a charge but a temporary hold that should show up as pending on your account. The final amount on your receipt will be the amount charged to your payment method.
  • If you were unable to apply a promo code for this trip. let us know. We'll review and make adjustments as required.
    PROMO CODE ...........
    Value ....................
    Additional details ................

I was charged a cleaning fee

I had a different issue with my charge

  • :- If you have a charge for $10 , $15 that doesn't appear to be associated with a trip, this is likely to be an authorisation hold . For security reasons, we may occasionally verify that your payment method is valid. A small amount is placed on your account and remains pending for up to a month, depending on your banks policies. it is then voided. You are not charged for this amount.
  • If your fare is higher than expected. there may have been a surge applied. Surge occurs when there was high demand for rides near your pick up location. When vehicle supply gets tight, fares increase automatically to make sure driver partners are available to respond to your ride request quickly.

My driver accidentally stared the trip instead of cancelling.

  • If the trip was started when it should have been cancelled, Please enter your intended pick-up and drop-off location below.
  • We will review your trip and adjust the fare if applicable.
    Pick up location ...........
    Intended drip off location ....................
    Share details ................

My driver asked to be paid in cash

  • :- Payment of method as a CASH is not allowed in Australia. When a trips ends your fare is automatically charged to the payment method selected in your account.
  • Drivers not allowed to ask riders to pay in cash for their trip. If your drivers requested cash for the fare , please let us know here.
    Share detail

Someone else took this trip

  • My driver was unprofessional.
  • My vehicle wasn't what I expected
  • I had a difference issue
  • I want to report a service animal issue
  • I couldn't reach my driver about a lost item
  • I've lost my phone and can't log in to reach my driver
  • I had an issue with my pickup
  • My driver's behavior made me feel unsafe
  • My driver refused my destination
  • My driver made an unplanned stop
  • My driver didn't match the profile in my app
  • My driver drove dangerously
  • My driver's behavior made me feel unsafe
  • I had a different issue with my driver
  • My driver was rude
  • My driver's vehicle was in poor condition
  • My driver's vehicle was different
  • My driver's license plate was different
  • I used the wrong payment method or profile
  • How do I get a copy of this trip's receipt?
  • How do I change the rating for a driver?
  • My trip receipt was updated
  • Using Quikways promotions and credits
  • Paying with cash
  • Improving the pickup experience
  • How are my fares calculated?
  • Why do fares change?
  • I used the wrong payment method or profile
  • How do I get a copy of this trip's receipt?
  • How do I change the rating for a driver?
  • My trip receipt was updated

Account and Payment

Updating account settings

I can't update my mobile or email

How is my rating determined?

I would like to know my rating

My personal invite code

I'm not receiving receipts or emails

Adding Saved Places on iOS

Adding Saved Places on Android

Email, SMS, and push notification management

Manage notifications

How do I set up an Quikways business profile?

Delete my business profile

Using Family Profiles

Delete my Quikways account

Remove me from my company's business account

Deactivate my company's business account (I am the administrator)

How do I edit my Quikways business profile?

Change rider profile picture

HOW TO DELETE YOUR ACCOUNT IN THE APP

  • Go to the Settings section from your app menu
  • Tap "Privacy Settings"
  • Tap "Delete Account" and follow the steps on the screen

Do you wish to delete your account? (Required) I forgot my password

  • Bad experience on a ride
  • It's too expensive
  • Negative support experience
  • Issues with my account
  • No longer support companye
  • Prefer not to say

I forgot my password

Updating account settings

  • Select "Settings" in the main app menu
  • Tap the bar that displays your profile info
  • Tap the information you want to change.
  • Make your updates and click save.

How is my rating determined?

I would like to know my rating

My personal invite code

Adding Saved Places on iOS

Adding Saved Places on Android

Setting up a business profile

Updating a payment method on your account

Why is there a pending charge on my payment account?

Why was my receipt updated?

Email, SMS, and push notification management

I can't sign in to my account

I can't update my mobile or email

I have an outstanding payment

I have a duplicate charge

I think my account has been hacked

I'm not receiving receipts or emails

My account has an unrecognized charge

My password reset link isn't working

I can't request a ride

I forgot my password

My password reset link isn't working

I can't sign in to my account

I have an outstanding payment

Why was my payment declined?

Why was my payment declined?

Payment options

ADD A PAYMENT METHOD

  • Select "Payment" from your app menu.
  • Tap Add Payment.
  • Add a payment method by scanning a card, manually entering card info, or adding an alternative payment type.

SCAN A CREDIT OR DEBIT CARD

  • To scan a card, tap the camera icon. Your phone may ask permission for the Quikways app to use the camera.
  • Center your card in your phone's screen so that all 4 corners flash green. Cards with embossed letters and numbers are typically easiest to scan.
  • Enter the card's expiration date, CVV number, and billing ZIP or postal code.
  • Tap SAVE.

MANUALLY ADD A CREDIT OR DEBIT CARD

  • Enter your card number.
  • Enter the expiration date, CVV number, and billing ZIP or postal code.
  • Tap SAVE.

UPDATE CARD INFO

You can edit a debit or credit card's expiration date, CCV number, and billing zip or postal code. If you have an Quikways for Business profile, you can also change the profile your card is associated with by selecting Settings from your menu. Select Profiles to get started.

  • Select "Payment" from your app menu.
  • Select the payment option you'd like to update.
  • Tap the three dot icon, then tap edit.
  • Make changes, then tap SAVE when you're done.

While a debit or credit card number can't be edited, a card can be removed from your account and then added again as a new payment method. Read on to learn how.

DELETE A PAYMENT METHOD

Your account must have at least one payment method at all times. If you wish to delete your only payment method, you'll need to add a new one first.

  • Select "Payment" from your menu.
  • Select the card you'd like to delete.
  • Tap the three dot icon in the upper right corner.
  • Tap DELETE, then confirm.

Paying with cash

I have another payment question

Paying with Google Pay

Why is there a pending charge on my payment account?

Why was my receipt updated?

I have a duplicate charge

  • Amount (Required)
  • Date of first charge (Required)
  • Date of second charge (Required)
  • Date of third charge
  • Share additional details (Required)

I think my account has been hacked

My account has an unrecognized charge

  • Transaction Date
  • Transaction Amount
  • First 6 digits of card
  • Last 4 digits of card
  • Card expiration date
  • Screenshot of unrecognized charge
  • Share additional details
  • I can't request a ride
  • I forgot my password
  • My password reset link isn't working
  • I can't sign in to my account
  • I have an outstanding payment
  • Why was my payment declined?
  • Why was my payment declined?
  • Changing my account settings

Deliveries / Rides

Creating a rider account

  • How does Quickways work?
  • How do I create an Quickways account?
  • Signing up as a minor
  • I need help signing up for a rider account
  • My phone or email is already in use
    • Requested phone number or email (Required)
    • Share additional details (Required)
  • I'm not receiving mobile verification texts
    • IF YOU'RE NOT RECEIVING THE VERIFICATION TEXTS:
      • Your phone number may be entered incorrectly. Edit your phone number and tap "Resend" on the verification screen to ask for a new code.
      • Your mobile carrier may be blocking the short code SMS that Quickways uses to contact you. Please contact your mobile provider to confirm that short code SMS is enabled for your mobile account
    • If you still haven't received a verification SMS after checking both of these, please share your mobile number here. We'll make sure your account is set up correctly. 
      • Mobile number (Required)
      • Share additional details

Downloading the rider app

  • Downloading the rider app (iOS)
  • Downloading the rider app
  • Use Quickways without a smartphone

Signing up to drive

  • Sign up to drive with Quickways
  • Need more info about signing up to drive?

A Guide to Quikways

  • How to request a ride
  • More information on requesting a ride
  • Getting a fare estimate
  • Accepting a trip fare
  • Request a ride with multiple stops
  • Contact a driver
  • Rating a driver
  • Ratings
  • Cancelling an Quickways ride
  • Do riders pay tolls or surcharges?
  • Does Quickways have recurring charges?
  • Riding with pets
  • Payment profiles
  • Requesting Quickways at the airport
  • Earning free rides
  • When and where is Quickways available in my city?
  • Enabling or disabling Quickways credits
  • Selecting a profile
  • Splitting a fare with a friend
  • Selecting a payment method on a ride
  • Do riders pay tolls or surcharges?
  • What are suggested pickup points?
  • How to identify a driver and vehicle
  • Wait time fees
  • Rating a driver
  • What is dynamic pricing?
  • How are fares calculated?
  • Can I tip my driver with the app?
  • Getting a trip receipt
  • Does Quickways have recurring charges?
  • How to request a ride
  • Getting a fare estimate
  • When and where is Quickways available in my city?
  • Requesting more than one vehicle
  • Scheduling a ride in advance
  • Accepting a trip fare
  • Requesting a specific driver
  • Requesting long trips
  • Requesting Quickways at the airport
  • Riding with pets
  • Selecting a vehicle option
  • How do ETAs work?
  • Changing your pickup location
  • Contact a driver
  • Cancelling an Quickways ride
  • Sharing your location
  • Taking a ride